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Cancel an order or request a return

Sign in with the email address used for your order and the verification code sent to that address. Open your order, select the eligible items, and confirm your cancellation or return request. You will receive an email confirming that your request was received. We then review and process it under this policy.

You can request cancellation before an item is dispatched, or request a return for a dispatched item. If an order is not visible, the online option is unavailable, or your parcel is still in transit, email foldvalesupport@gmail.com with your order number and a clear statement that you wish to cancel or return it. The time you notify us counts; you do not have to wait for our reply to exercise a right of withdrawal. Any statutory right to withdraw without giving a reason is preserved.

Please contact foldvalesupport@gmail.com with your order number if you want to return an item or report a problem. A receipt or other reasonable proof of purchase is sufficient.

If you change your mind

We offer a 14-day return period, starting the day after the last item in your order is delivered. If the last day falls on a weekend or public holiday, the deadline extends to the next business day. Tell us within that period that you want to return your order, then send it back within 14 days of your notice.

You may inspect the items as you would in a shop. Any deduction for handling beyond what is necessary to inspect the items will be limited to the resulting loss in value and only where permitted by law. There is no restocking fee.

You pay the direct return postage for a change-of-mind return. Our return address is in Norway, so international postage may be significant. We recommend keeping proof of postage.

We refund the eligible purchase amount and any standard outbound delivery charge within 14 days of your cancellation notice. We may wait until the goods are returned or you provide evidence that you sent them, whichever happens first. Refunds go to the original payment method unless otherwise agreed.

Faulty, damaged or incorrect goods

Email us with a description of the problem. Photos can help us investigate, but do not replace your consumer rights. Please contact us before paying for return postage so we can discuss suitable arrangements.

For customers in every supported destination, we provide the repairs, replacements, refunds and other remedies required by applicable law. The voluntary return period does not replace these rights. We reimburse reasonable return costs for confirmed faults.

Australian consumer guarantees apply to eligible Australian purchases. A major failure gives you a choice of refund or replacement. For other failures, we provide the remedy required by law within a reasonable time. We reimburse reasonable return costs for confirmed faults. Original packaging is not required for a fault claim.

The 14-day change-of-mind period does not limit your rights for faulty or misdescribed goods. You deal with FOLDVALE; we will not require you to obtain a refund from our supplier.

Return address

Herman Hansen / FOLDVALE
Løkenveien 101K
1900 Fetsund
Norway

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded.