Retningslinjer for frakt

International delivery

Our supplier fulfils orders in China and ships directly to you. FOLDVALE remains your contact for every order.

Supported destinations: Australia; New Zealand; the 48 contiguous United States and Washington, D.C.; and these Canadian provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island and Saskatchewan.

We do not currently deliver to Alaska, Hawaii, US territories, military addresses, Quebec or the Canadian territories. Other countries, including Norway and the United Kingdom, are not yet supported. Use the country selector to see your local currency and enter your full delivery address at checkout.

Delivery estimate and shipping price

Estimated total delivery: approximately 2–4 weeks from your order date. This includes processing and transport. It is an estimate, not a guaranteed arrival date. Remote addresses, customs checks and busy periods can take longer. Our supplier currently estimates processing within 1–3 days for most orders. Please allow enough time before a trip.

Standard shipping to supported destinations is included in the displayed product price. Any taxes collected by the store are shown at checkout. Your bank may apply its own currency or international transaction fees.

United States and Canada: import charges

Import duties, import taxes and carrier customs-clearance fees are not included in our product price or checkout total. Any such charges are payable by you to customs or the carrier on arrival. Free standard shipping does not mean duty-paid delivery. Charges depend on the goods, their customs value, the destination and current rules, and we cannot give a fixed amount in advance.

US low-value parcels may be subject to tariffs and fees. In Canada, goods imported from China valued over CAD 20 may be subject to duties, GST/HST or provincial taxes, and carrier clearance fees. Consider these additional costs before placing an order. Contact foldvalesupport@gmail.com before ordering if you need help understanding the delivery arrangements.

Australia and New Zealand

FOLDVALE does not currently collect Australian or New Zealand GST at checkout. Low-value goods can fall under different tax arrangements from high-value consignments. For most Australian goods with a customs value of AUD 1,000 or less, duties and taxes are not collected at the border. New Zealand customs generally does not collect duty or GST on consignments valued at NZD 1,000 or less, but goods-management levies can apply.

For Australia and New Zealand orders, if the carrier requests an unexpected import or clearance payment, contact us before paying. We will investigate and arrange payment or reimbursement of the required charge. This arrangement does not apply to US and Canadian import charges described above.

Shipment updates, delays and cancellations

We email shipment details after dispatch. Tracking updates can take time to appear or pause between carrier scans. If we cannot dispatch within the stated processing period, we will notify you, give a revised estimate and offer the choice to agree to the delay or cancel for a prompt full refund. We will not treat silence as consent to a delay.

Contact foldvalesupport@gmail.com if a parcel is delayed, missing or has an unexpected status. We will investigate with the supplier and carrier and provide the remedy required by applicable law. Estimates do not reduce your cancellation rights or other rights when delivery does not happen as agreed.

Check your address before paying. Contact us promptly about corrections; we will explain what can still be changed. See our returns and refunds policy for returns.